Payments & Refunds

Payments & Refunds

At Tendercubs, we aim to make the payment process as easy and flexible as possible for all families.

Whether you're paying privately or through government funding schemes, we’re here to support you every step of the way.

How to Make a Payment

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Online

A Online via our secure portal:
Click here to access your account and make a payment via EYWorks

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Over the Phone

Over the phone by calling your local Tendercubs branch.
A member of our team will be happy to take your payment securely.

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In-Person

In person at your nursery reception.
We accept card payments and can provide receipts on the spot.

How Much Will I Pay?

Fees can vary based on your child’s age, schedule, funding eligibility, and location.

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Written Statement of Fees

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Our Admission Policy

To get a personalised fee estimate:

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Call your local Tendercubs branch

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Or speak to our team in person

We’ll walk you through your options, including any 15 or 30 hours funding support you're entitled to.

Contact Us!

Refunds Policy

We understand that plans can change.

If you need to request a refund due to overpayment, cancellations, or changes in your child’s attendance:

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Please contact your nursery branch manager directly

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Refunds are processed according to our terms and conditions & may take up to 10 working days

If your child is absent due to illness, holidays, or other reasons, fees will still apply unless otherwise agreed.

Our Refunds Policy

Methods of Payment We Accept

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Need More Information?

We’re Here to Help!

Our admin team is always available to answer your questions.

Whether you need help with invoices, funding options, or logging in to your payment portal.