Frequently Asked Questions

What ages do you accept at Tendercubs Nurseries?

We offer childcare and education for a wide range of age groups, including:

  • Day Nursery: Ages 3 months to 5 years

  • Preschool: Ages 0 to 5 years

  • Afterschool Club: Ages 5 to 11 (Primary School Children)

  • Holiday Club: Ages 5 to 11 (Primary School Children)

What are your nursery opening hours?

Our nurseries strictly operate Monday to Friday, from 7:30 AM to 6:30 PM.

How do I register my child?

You can start the registration process by visiting our “Enquire Now” page. Select your local branch, complete the enquiry form, or “Contact Us” directly to arrange a tour and secure your child’s place.

What services and sessions do you offer?

Tendercubs provides:

  • Full-day and part-day care for babies and toddlers

  • Structured Preschool sessions

  • Wraparound care via our After-school Club

  • Engaging seasonal activities through our Holiday Club

We’re here to support families all year round.

Are meals included in the fees?

Yes. All children receive freshly prepared meals and snacks throughout the day. We cater to all dietary requirements and ensure our menus meet healthy eating standards.

How do you keep parents updated?

Our staff use secure digital app to send daily updates, photos, and messages directly to parents. You’ll stay fully informed about your child’s learning, meals, mood, and milestones.

What safety measures do you have in place?

Safety is our top priority. All Tendercubs branches have:

  • Secure entrances and exits

  • CCTV and monitored access

  • Staff trained in paediatric first aid and safeguarding

  • Hygienic facilities and strict cleaning protocols

Are your team members qualified?

Yes. All our staff hold appropriate childcare qualifications (Level 2 to Level 6) and receive ongoing training in early years education, child safety, and development.

Do all branches offer outdoor play?

Yes. All of our branches feature private secure gardens. We promote daily outdoor learning and physical play as part of every child’s routine.

Can I visit before enrolling?

Definitely. We welcome prospective families to book a tour of any Tendercubs location,. It’s a great way to meet the team, see the facilities, and ask any questions before joining. Contact us now!